Disability Management

Ridgeway has been providing Disability Management services to clients in Southern Ontario for more than 30 years. Ridgeway is able to manage these services for clients independently, or in collaboration with its clients’ employees, including Occupational Health nurses and HR professionals.

Services

disability management services

Long-Term Disability File Review

Dr. Allan Rosenfeld reviews the files of all employees whose long-term disability benefits are ending to determine if they are fit and safe to return to work.

Short-Term Disability Claim and Accommodation Request Adjudication

Dr. Allan Rosenfeld adjudicates all short-term disability claims and accommodation requests according to a protocol developed with his decades of experience.

Return-to-Work Consultation

Using his 35+ years of experience as a family doctor and occupational physician, Dr. Rosenfeld recommends return to work plans that balance the medical needs of the employee with the occupational needs of the employer.

Disability and Return-to-Work Case Management

Ridgeway’s case managers are consistently taking proactive and collaboratives steps to support the employee’s quick recovery and early return-to-work. All of our case managers are health professionals with expertise in optimized health treatments, goal-oriented planning, effective resource use, and mental health recovery support.

Our case managers’ responsibilities include:

Communicating regularly with claimants, their managers, HR teams, Occupational Health nurses, and others as necessary to provide regular case updates and advice on the disability management process.
Identifying, recommending, monitoring, and coordinating any and all services and activities that can support the employee’s quick recovery and early return-to-work, including making referrals to service providers as necessary.
Organizing and coordinating claim file workflow to ensure efficient/effective processing of any claims and related documentation.
Transitioning claimants from short-term disability to long term disability carrier if required.
Implementing return-to-work programs, including those that involve accommodations and return from long-term disability.
Liaising with WSIB on behalf of the employer (if desired).

Approach

Our Principles

Ridgeway’s approach to disability management is grounded in the following five principles:

Disability Management

Services